Ticket System

Modern control landscapes are becoming increasingly complex. At the same time, the growing administrative and maintenance efforts lead to a higher susceptibility to errors. New installations, the replacement of devices, updates of control systems and the upload of applications can often only be carried out with significant time and personnel expenditure. The integrated Ticket System of the CODESYS Automation Server considerably simplifies your everyday tasks. It lets you reach your goals more efficiently and minimize your costs.

How can you benefit from the Ticket System?

 

  • Easy device replacement and installation, no programming nor expert knowledge required
  • Optimized workflow between application engineer and service technician
  • Significantly lower risk of operating errors
  • Separation of application development and machine service in terms of time, location and expertise
  • Significant time savings in previously time-consuming operations

All at one Blow

 

A common scenario: You have several identical units, for example in the form of a machine park, and would like to install the same application on all units. Until now, you had to connect separately to each individual device and download the desired application. With the CODESYS Automation Server, you can now roll out the application centrally from the server to all relevant controllers. And that with just a few mouse clicks. The many complicated and time-consuming steps previously required are now a thing of the past.

 

Always up to date

 

The CODESYS Automation Server knows the current status of each connected controller at any time. At a single click, you can see whether a certain controller or several controllers require an update of the application software. If you decide for an update, it merely has to be created in the CODESYS Development System. Once the update has been uploaded to the CODESYS Automation Server as a boot application, it can easily and securely be rolled out.

 

Easy Update

 

Whether you are working with a PC, a tablet or a smartphone – the update of your devices can now be initiated from any web interface.
The service technician in charge of the update receives a ticket via the CODESYS Automation Server. This ticket precisely defines the functional scope and the frequency of the update task. By redeeming the ticket, the service technician executes the operations you previously specified. And he does not even need his own user profile in the server and can therefore not cause any accidental damage.

 

Discover the Use Cases & and Benefits